Refund policy

This policy applies to purchases made from the Podofo store operated by US AMPRIME TECHNOLOGY LLC.

30-day return request window

You may request a return within 30 days after the item is delivered. Email sale@podofo.shop with your order number, the item and the reason for the request. Tell us whether the item is wrong, damaged or faulty so we can arrange the appropriate method.

Condition of change-of-mind returns

For a change-of-mind return, keep the item unused, complete, in its original condition and original packaging, with all supplied accessories and documentation. Check vehicle fitment and kit contents before installation or modification. If you have already used or installed the item, contact us to discuss the circumstances. These condition requirements do not remove applicable rights for defective, damaged or incorrectly supplied goods.

Damaged, defective or incorrect goods

Contact us with a description of the problem. Clear photos of the item and packaging can help where available. Keep the item and packaging while the issue is reviewed. We will work with you on an appropriate return method or other agreed resolution. Photos are helpful supporting information and do not replace your applicable consumer rights.

Return authorization and destination

Contact us before sending a return. We will provide the appropriate return destination and instructions. The business contact address is not a designated return warehouse. Do not send the item to the original dispatch address or another address without instructions. We will explain how to identify the order and include any required return reference. Pack the item securely and retain the posting receipt or tracking reference.

Return shipping and fees

You pay return shipping for a change-of-mind return. Podofo pays reasonable return shipping for a defective, damaged or incorrectly supplied item; contact us first so we can arrange the return method. There is no restocking fee. Standard outbound shipping is free, and we do not deduct an unadvertised outbound shipping charge from an approved product refund. For a qualifying change-of-mind return, the customer-paid return postage is not reimbursed.

Inspection and refund processing

After receiving the return, we inspect it and notify you of the outcome. If an issue with the return affects eligibility or the amount proposed, we will explain it before finalizing the decision. After we receive and inspect the return, approved refunds are processed to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit. If you cannot find an approved refund after the stated period, contact us with the order number so we can check its status.

Changes, cancellations and exchanges

Contact us promptly if you need to change or cancel an order. We will check whether the request can still be accommodated; cancellation cannot be guaranteed after processing or dispatch. If an item has been dispatched, use this return-request process. If you want a different item, contact us to discuss return eligibility and the availability of a new order.

Your consumer rights

This policy is in addition to rights that apply under consumer law. Nothing here excludes or limits a remedy or right that cannot lawfully be excluded or limited.

Podofo
Operated by US AMPRIME TECHNOLOGY LLC
Business contact address: 8 The Green, STE A, Dover, DE 19901, United States
Email: sale@podofo.shop
Phone: +1 410-334-8115