Order & Delivery Help

For an update on a Podofo order, email sale@podofo.shop or call +1 410-334-8115. Include your order number and checkout email so we can locate the order.

Processing and estimated delivery

Standard shipping throughout the United States is free, with no minimum order. Allow 1–3 business days for processing and an estimated 2–4 business days in transit, for an estimated total of 3–7 business days. Business days exclude weekends and public holidays. Delivery dates are estimates and may be affected by carrier disruptions.

Finding a tracking update

If a tracking reference is supplied in a dispatch update, use the link or carrier reference in that update. A new reference can take time to show its first carrier scan. If you have not received an update or are unsure what a status means, contact us with your order details.

Check your delivery details

Review the address in your order confirmation, including any apartment or unit number. Contact us promptly if a correction is needed. We will check whether it can still be made; a change cannot be guaranteed after dispatch.

A parcel is late, missing or marked delivered

Check the delivery update and reasonable safe locations around the address. If the parcel still cannot be located, contact us. We will review the order and investigate with the delivery provider as appropriate. A delivered scan alone does not prevent you from reporting a problem.

Damaged or incorrect delivery

Keep the item and packaging while you contact us. Provide a description and photos if available; we will help arrange the appropriate next step. Podofo covers reasonable return shipping for defective, damaged or incorrectly supplied goods under our return policy.

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